Terms and conditions

Technology in Motion is a wholly owned subsidiary of Össur UK.

Payment

• Full payment is due at the time of assessment / order.
• When a clinical assessment is made, full payment for the assessment appointment is required regardless of whether a product is supplied or not.
• No custom Össur brace can be ordered without full payment being made at the time of order.
• If at assessment, another manufacturer is chosen by the clinician then the clinical assessment fee is payable at the time of appointment. An estimate quote for the product to be supplied will be sought and a deposit of 75% of the estimated cost is required before an order can be placed. The balance and any further clinical appointment fees are payable on supply of the product.
• For Plagiocare treatment, the full fee is payable at the time of order however, if preferred a non refundable deposit of 25% can be paid at the time of assessment / order. The balance is payable on fitting of the PlagioCare helmet at the start of treatment.
• We require a valid purchase order from the payer for customers who are being funded by a third party i.e. an NHS Trust, charity or company before an order can be placed.
• For those who are fundraising and require time to pay, a binding agreement will be entered into before an order can be placed. 
  

Returns / Refunds

Ready made / off the shelf Össur products.

In the unlikely event that you are not completely satisfied with your product, you can return it to us up to 3 months after you receive your goods.

• The cost of your product includes the clinical assessment. If you wish to return a product, we will refund only the product cost, not the clinical assessment fee.
• All goods must be returned in their original packaging and in pristine condition
• Soiled, custom manufactured, modified or obsolete product or goods supplied more than 3 months previously may not be returned for a refund. 
• Failure to comply with any part of this policy may result in us declining to restock and refund for the product
• We will not refund postage costs
  Products that are bought from the Össur web shop without a clinical assessment and are found not to be appropriate can be exchanged at a clinical assessment provided that the products are in pristine condition. In these situations, an appointment fee will be charged for the clinical assessment. 
• Goods accepted for return must be in resalable conditions, guaranteed infection free and in the original packaging.
• If a product has a manufacturing defect the product will be replaced within its warranty period.
• Technology in Motion on behalf of Össur UK Ltd. reserves the right to charge a re-stocking fee of 20% on returned goods.

Custom Made products.

As they are made for you individually, all custom made products are non returnable and non refundable. In the unlikely event of a custom product not fitting correctly, we will have the product reworked or remade at the clinician’s discretion to ensure a clinically correct outcome. 

PlagioCare treatment.

Technology in motion offers a free, no obligation assessment. If a parent wishes to take up treatment for their baby, the whole fee is payable at the time of agreement. If wished, a 25% initial deposit can be made. This deposit is non refundable.

The balance is payable on fitting of the helmet.

In the unlikely eventuality of your baby not accepting the helmet for whatever reason and treatment being abandoned, we will refund 50% of the whole treatment cost up to two weeks after fitting the helmet on its return to the clinic or centre of our choice.  Authorisation must be issued by Technology in Motion on behalf of Össur UK Ltd. prior to goods being returned, please contact your clinic centre for instructions on returning the helmet to us. No refund for treatment will be made later than two weeks after fitting of the helmet..

Single patient use

It is a Condition of Sale that all orthopaedic product supplied by Technology in Motion on behalf of Össur UK Ltd. is restricted to 'Single Use Only' by the originally fitted patient in order to protect the care provider and the patient against potentially adverse consequences of infectious disease transmission or material instability resulting from previous use by the original wearer. Any expressed or implied warranties are voided if the orthosis is re-used for another patient.

Any orthosis purchased from Technology in Motion on behalf of Össur UK Ltd. must be prescribed and applied by a qualified clinician to ensure that it meets the needs of the particular patient and accomplishes the desired results.

Consumer rights.

This policy does not infringe your consumer rights.